It’s that time of year again. The time of year where I thank vendors for sucking slightly less than their competitors over the previous 12 months. Some do this through product excellence, some through excellence in customer service. As a rule, I find vendors trying, and so I take an almost absurd amount of pleasure in reminiscing on those that, in one form or another, make the grade.  To this end, I will start the year’s festivities with a joke about how to define how “ready” a product is for general consumption. Google ready: 4 years, 3 PhDs and an army of undergrads later it runs in 30 datacenters on 5 continents, but only two people know how. Hyperscale ready: with a trained $1M/yr specialist and a support team of 5 it will support 50,000 clients at 99.95% uptime. Enterprise ready: with a team of 20 certified technicians, 4 middle managers and a vendor engineer it will integrate with our mainframe. SMB ready: one of the two burnt out husks that were people remembers enough about how it works to restart it. Trevor Pott ready: issues reduced to one 4:00am phone call per annum. So without further delay, here is my totally biased list of 2016’s kickass vendors that have made my own personal life easier: Scale Computing Scale Computing make hyperconverged appliances. Servers (3 or more) with built-in storage that work together to allow virtualized workloads to achieve high availability without needing a SAN. Scale’s solution is built on top of KVM and uses their own custom software for monitoring, self-healing, management and a user interface. Scale doesn’t expose nearly as many of the hypervisor’s features to the user as rivals like VMware. From one perspective, this means that Scale is nowhere near...

Welcome to the first blog in our new column. This column is dedicated to hardware, software and services for the Small and Medium Business (SMB) and commercial midmarket spaces. In most countries companies too small to be generally called enterprises make up over 99% of employer businesses, yet are often the poorest served by technology vendors and technology journalism. This is Tech for the 99%. Backups are the bane of many an IT department. Big or small, nobody escapes the need for backups, and backups can get quite expensive. Smaller organizations trying too backup more than a terabyte of data usually have the hardest time finding appropriate solutions. This is slowly changing. For many years I have avoided advocating backing up data to the public cloud. Even the cheapest backup service – Amazon’s Glacier – was too expensive to be realistically useful, and the backup software that talked to it was pretty borderline. Times changed. Software got better. Cloud storage got cheaper. A new competitor on the scene emerged in the form of Backblaze with their B2 product. B2 offers archival cloud storage for $0.005 (half a cent) per gigabyte USD. That’s notably less expensive than Glacier’s $0.007 per gigabyte. That makes Backblaze B2 $51.20 USD/month to store 10TB. That’s an inflection point in affordability. B2 and Glacier both cost to retrieve data, and they’re slow. They aren’t the sort of thing any organization should be using as a primary backup layer. It doesn’t make a lot of sense to use them to regularly restore files that staff accidentally delete, or to cover other day-to-day backup needs. Similarly, B2 and Glacier aren’t immediate-use disaster recovery solutions. You can’t back up your VMs to either solution and then push a button and turn them on...